Terms and Conditions isaclive

1 Definitions & Interpretation

In this Terms and Conditions document, the following words and expressions carry the meanings stated unless the context requires otherwise:

• "isaclive" refers to the online betting platform accessed through the official website at isaclive.pro along with all services offered under it.
• "User" or "You" refers to any individual who registers, accesses, or uses the isaclive platform whether actively or passively.
• "Account" refers to the personal account registered by a user to access all services and games available on isaclive.
• "Account Balance" refers to the total funds held in a user's account, including real money and bonus funds subject to specific terms.
• "Bonus" refers to any free credits, promotional funds, free spins, or other benefits granted by isaclive to users in accordance with current promotional terms.
• "Rollover" refers to the wagering requirements that a user must fulfill before any bonus-related withdrawal is permitted to be processed.
• "Service" covers all games, betting, financial transactions, membership programs, and other functions available through the isaclive platform.

2 Account Eligibility

To register and use the isaclive platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the date of registration.
• A Malaysian citizen or legal resident, or someone with authorization to use online services.
• Not appearing on any list of individuals barred from using betting services by any authority.
• Registering with accurate, truthful, and up-to-date personal information — not false details or another person's identity.
• Not using the platform for any unlawful activity, fraud, or money laundering.
• Never having had an account closed or suspended by isaclive previously due to a terms violation.

Isaclive reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in temporary suspension or permanent closure of your account.

3 Account Registration

The isaclive account registration process is designed to be simple and fast. However, there are several important rules you must follow during and after the registration process:

• Each individual is only permitted to hold one account only. Multiple account ownership by the same individual — whether using different names, email addresses, phone numbers, or payment details — is strictly prohibited.
• You are required to provide a valid active email address and a valid Malaysian mobile number during registration. This information is used for account verification and important communications.
• The name registered on your account must match the name on your ID card or passport. A name mismatch may cause delays in withdrawal processing.
• Your password must be strong — a combination of uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone, including isaclive staff.
• isaclive recommends enabling two-factor authentication (2FA) for an added layer of security on your account.

If you suspect your account has been accessed without authorisation, contact our support team immediately via 24/7 live chat so that prompt security action can be taken.

4 Deposits & Withdrawals

Isaclive supports a variety of local Malaysian payment methods for your convenience. All financial transactions are processed through secure, encrypted channels.

Accepted Deposit Methods:

• DuitNow QR — instant processing, no additional charges
• FPX (Financial Process Exchange) — all major Malaysian banks
• Touch 'n Go eWallet — instant deposit
• Boost — local digital wallet
• GrabPay — convenient and fast

Withdrawal Terms:

• The bank account registered for withdrawals must be in the same user's name. Withdrawals to third-party accounts are not permitted.
• Withdrawals are typically processed within 5 to 15 minutes for accounts that have completed full KYC verification.
• Unverified accounts may experience processing delays of up to 24 hours depending on the level of review required.
• Any bonus funds that have not met the rollover requirement cannot be withdrawn until the wagering requirement is fulfilled.
• isaclive reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits as a fraud prevention measure.

5 Bonuses & Promotions

Isaclive offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to rollover requirements that vary depending on the promotion type. The following general terms apply:

• Every bonus received must have its rollover requirement fulfilled before any withdrawal related to that bonus is processed.
• The specific rollover requirement for each promotion is clearly stated on the relevant promotion page. Please read the individual promotion terms before claiming any bonus.
• Bonuses cannot be transferred between accounts or merged with another account.
• Bonuses obtained through illegitimate means, including the use of multiple accounts or false information, will be immediately voided.
• isaclive reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, particularly if there are indications of abuse.
• Players are eligible to claim the welcome bonus once only. Any attempt to claim the welcome bonus more than once through a new registration is considered fraud.

The isaclive VIP Programme grants access to higher personalised bonuses, premium cashback, and exclusive rewards not available to regular members. VIP privileges are subject to separate VIP membership terms and may change following periodic reviews.

6 Betting Rules

All games on the isaclive platform use independently certified Random Number Generator (RNG) technology to ensure fairness and true randomness in every game outcome. The following general betting rules apply across the platform:

• Every bet that has been confirmed and accepted by the system is final and cannot be cancelled.
• In the event of a technical disruption or internet disconnection during an active game, any bet already submitted will be processed according to the outcome generated by our servers.
• isaclive is not liable for losses that occur as a result of connection disruptions on the user's end.
• Any attempt to exploit software bugs, system vulnerabilities, or use automated software (bots) to gain an unfair advantage is prohibited and may result in permanent account closure.
• For Live Casino games, the dealer's decision is final unless there is a clear technical error that can be verified through video recording.
• Accepted and confirmed sports bets cannot be cancelled except under specified circumstances such as match cancellation or extended postponement.

7 User Conduct

All isaclive users are required to conduct themselves politely and responsibly in all interactions on the platform, including during Live Casino sessions and customer support channels. The following behaviour is prohibited:

• Using abusive language, threats, or harassment toward isaclive staff or other users.
• Spreading false information about the isaclive platform on social media or any other platform.
• Registering multiple accounts with the intent to claim more bonuses than permitted.
• Using an isaclive account for money laundering or any other illegal activity.
• Sharing your account login details with others or allowing another individual to use your account.
• Using a VPN or other technical means to conceal your actual location in order to bypass regional restrictions.

Violation of any of the above conduct rules may result in a formal warning, temporary suspension, or permanent account closure depending on the severity of the breach. isaclive reserves the right to make the final decision in all violation cases following an internal investigation.

8 Account Closure

A user account may be closed or suspended under the following circumstances:

• Closure by User: You may request account closure at any time by contacting the support team. Any valid cash balance will be processed for withdrawal once the review is complete.
• Self-Exclusion: Users who apply for self-exclusion on responsible gaming grounds will not be able to access their account during the requested period.
• Closure by isaclive: We reserve the right to close or suspend any account that violates any term in this document, engages in fraudulent activity, or becomes subject to a money laundering investigation.
• Inactive Account: Accounts showing no activity for 12 consecutive months may be subject to a monthly administrative fee deducted from the account balance until the balance reaches zero or the account is reactivated.

9 Privacy & Personal Data

Isaclive takes your personal data protection seriously. All information you provide during registration and use of the platform is protected in accordance with the isaclive Privacy Policy, which can be read in full on our Privacy Policy page.

• Your personal data is collected solely for the purposes of account management, transaction processing, KYC compliance, and service improvement.
• isaclive does not sell or disclose your personal data to third parties for marketing purposes without your consent.
• All data is stored on servers protected by 256-bit SSL encryption and strict technical security measures.
• You have the right to request access to the personal data we hold or to request its deletion, subject to applicable legal and regulatory requirements.

For more information on how we handle your personal data, please refer to isaclive Privacy Policy which forms part of this overall agreement.

10 Liability Disclaimer

The isaclive platform is provided "as is" with our best efforts to ensure continuous availability and reliability. However, the following liability disclaimers apply:

• isaclive does not guarantee that the platform will be entirely free from technical disruptions, downtime, or system errors. Scheduled maintenance will be announced in advance where possible.
• We are not liable for any financial losses arising from a user's own betting decisions. Betting is a risk-based activity and players are solely responsible for their choices.
• isaclive is not liable for losses resulting from unauthorized access to your account due to security negligence on the part of the user.
• Any liability claim against isaclive is limited to the total amount deposited by the user within 30 days prior to the incident giving rise to the claim.

11 Terms Amendment

Isaclive reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the official website. The following is how we handle amendments:

• Significant amendments will be communicated to users via their registered email or in-account notification at least 7 days before taking effect.
• Continued use of the platform after the effective date of any amendment is considered acceptance of the updated terms.
• If you disagree with any amendment made, you have the right to close your account before the amendment takes effect.
• The latest update date will always be displayed at the top of this document for your reference.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the isaclive service, our support team is available to assist you at any time.

• Live Chat 24/7 — available directly from the isaclive website or mobile app
• Email: [email protected] — response within 2 to 4 hours
• Page FAQ — answers to frequently asked questions that may already be available

Our team communicates fully in Bahasa Melayu and operates 24 hours a day, 7 days a week, including public holidays. We aim to resolve every complaint within 48 business hours.