Privacy Policy isaclive

1 Information We Collect

When you register and use the isaclive platform, we collect various categories of information to ensure the services we provide are secure, accurate, and of high quality. This data collection is conducted transparently and only for legitimate purposes.

Below are the data categories we collect, along with examples of information in each category:

2 How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. isaclive does not use your personal data for unrelated purposes without first obtaining your consent.

• Verify your identity during the KYC process and new account registration to prevent identity fraud.
• Process deposits, withdrawals and all financial transactions securely and accurately.
• Send important account-related notifications such as transaction confirmations, security alerts and policy updates.
• Meet legal compliance obligations including anti-money laundering (AML) requirements and reporting to relevant authorities when required by law.
• Identify and investigate suspicious activity or fraud attempts that could compromise your account or platform security.
• Improve the user experience through usage pattern analysis that does not directly identify individuals.
• Send relevant promotional offers and bonus information — you may unsubscribe at any time through your account settings.

3 Sharing Information With Third Parties

Isaclive maintains a strict policy on data sharing. We do not share your personal information with outside parties except in the following situations required for service operations or legal obligations:

• Payment Processors: Transaction information is shared with approved payment service providers such as DuitNow, FPX and digital wallet providers solely for transaction processing purposes. They are bound by strict confidentiality agreements.
• Regulatory Authorities: We may be required to disclose certain information to the relevant authorities when mandated by Malaysian law, court order, or official investigation.
• Technical Service Providers: Cloud service providers, analytics platforms and cybersecurity tools we use may process a certain amount of technical data as part of their services. All such providers are audited and held accountable.
• Game Providers: Third-party game providers offering games on the isaclive platform may receive game session data required for the operation of their games.

In all data sharing situations, isaclive ensures that recipients are bound by data protection obligations equal to or higher than the standards we uphold ourselves.

4 Cookies & Tracking Technologies

Isaclive uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operation.
• Preference Cookies: Save your preferences such as language settings, display theme and game preferences to deliver a more personalised experience on your next visit.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Detect unusual activity such as suspicious login attempts or access from unfamiliar locations to protect your account.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the isaclive platform after reading this notice is considered consent to the use of cookies as described.

5 Your Data Security

Protecting your personal data is a responsibility we take extremely seriously. isaclive invests in the latest security infrastructure and adopts a layered protection approach to keep your data safe at all times.

• End-to-end encryption using TLS 1.3 protocol for all data communications between you and our servers.
• User passwords are stored using a strong hashing algorithm with random salting — we cannot view your password ourselves.
• Regular security scans and penetration testing conducted by independent security experts to identify and patch vulnerabilities.
• A 24/7 monitoring system that detects and responds to security threats in real time.
• Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection, which we strongly recommend enabling.
• Sensitive financial data is stored using tokenisation — actual bank account numbers are never stored in our systems as plain text.

6 Data Retention & Deletion Period

Isaclive retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are the retention period guidelines we follow:

• Active Account Data: Retained for the duration of your active account and for several years after account closure to meet audit and legal compliance requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Data: Retained for the duration of the active account period plus 5 years after account closure, or as required by the relevant authorities.
• Activity Logs & Communications: Retained for 2 years for security and dispute resolution purposes.
• Marketing Data: Deleted within 30 days after you opt out of marketing communications.

Once the retention period has ended, your data will be permanently deleted or anonymised so it can no longer be linked to you. The deletion process is carried out using methods that ensure data cannot be recovered.

7 Your Rights as a User

As an isaclive user, you have rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights:

8 Third-Party Links & Services

The isaclive platform may contain references to third-party services such as game providers, payment processors and technical support tools. The following points apply to privacy in this context:

• The isaclive Privacy Policy applies only to the platform and services operated directly by isaclive. It does not cover the privacy practices of separate third parties.
• Every third-party game provider operating on our platform manages their own session data in accordance with their respective privacy policies.
• Payment processors such as DuitNow, FPX, Touch 'n Go and Boost have their own privacy policies governing how they handle your transaction information.
• isaclive conducts due diligence on all third parties we work with to ensure they meet reasonable data protection standards.

We recommend reading the privacy policies of relevant third parties separately for a comprehensive understanding of how your data is handled within the broader ecosystem.

9 Changes to This Privacy Policy

Isaclive reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Here is how we manage those changes:

• The "Updated" date at the top of this document will always reflect the date of the latest version of the Privacy Policy.
• Significant changes will be communicated to registered users via email or in-account notification at least 14 days before the changes take effect.
• For minor editorial or clarification-only changes, we may not send a separate notification.
• Continued use of the isaclive platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
• If you do not agree with the changes made, you have the right to close your account and request data deletion before the changes take effect.

10 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, do not hesitate to contact the isaclive Privacy and Data Protection team through the following channels:

• Live Chat 24/7 — available directly from the isaclive website or mobile app. This is the fastest channel for immediate assistance.
• Privacy Email: [email protected] — include the subject "Privacy Inquiry" for priority handling, response within 24 hours.
• Page FAQ — frequently asked questions related to privacy and account security may already be answered there.

Our team operates fully in Malay and English, 24 hours a day, 7 days a week. We aim to resolve all privacy-related enquiries within 48 working hours and more complex cases within 21 days as mandated by the PDPA.